Three Oaks Consulting

OUR PEOPLE & ASSOCIATES

Senior experience.
Complementary strengths.

We bring the right combination of programme leadership and specialist expertise to each assignment.

A coordinated delivery team.

Our network includes programme and project professionals, business analysis, PMO and governance capability, alongside commercial, HR, service transition and technology expertise. Teams are selected around the scope, complexity and stage of each commission.

Three Oaks provides senior oversight and a coordinated approach, with roles, deliverables and interfaces agreed at mobilisation. Clients can access an individual specialist or a team with complementary skills.

Stephen Wiseman

Stephen Wiseman

Founder & Director | Programme Director

Programme mobilisation, governance, delivery & independent assurance

Stephen brings more than 30 years’ experience leading and assuring complex change across public services, regulated businesses and major transformation programmes. He works between senior leadership and delivery teams, translating strategic priorities into clear decisions, realistic plans and coordinated implementation. His experience spans Combined Authorities, central government, utilities, transport and financial services.

Selected experience

  • Led Devon & Torbay’s Spatial Development Strategy mobilisation, bringing governance, delivery planning, capability and resourcing into a coherent programme.
  • Served as Interim Head of Assurance at South Yorkshire Mayoral Combined Authority, providing business case scrutiny, Investment Board support and challenge across capital and transformation activity.
  • Led business and operational readiness for Transport for Greater Manchester’s Bee Network bus reform, coordinating systems and operational readiness for the move to franchised services.
  • Supported Liverpool City Region Combined Authority’s bus franchising programme through readiness review and leadership of the IT and Systems workstream across 12 delivery areas.

How Stephen can help

Senior sponsor-side leadership for mobilisation, delivery recovery, governance and assurance, with the judgement to connect investment decisions to practical implementation.

Edel Finn

Senior Programme Manager

Complex transformation, technology delivery & programme recovery

Edel leads high-value programmes from business case and procurement through design, implementation and transition into live service. She combines extensive public- and private-sector delivery experience with the ability to organise large, distributed teams, manage supplier relationships and recover programmes that are losing momentum. Her background includes HMCTS, the Government Property Agency, defence and national smart metering.

Selected experience

  • Led procurement and implementation of the £54m HMCTS service centre technology programme within the wider £1bn Reform Programme, coordinating business cases, suppliers and multi-site rollout.
  • Led a subsequent HMCTS cloud-based service centre project through Outline and Full Business Cases, procurement, build, testing and successful transition to live service.
  • Established programme scope and governance for the Government Property Agency, and managed a major software release and supplier dependencies within the national Smart Meters Programme.

How Edel can help

End-to-end programme leadership, business case and procurement coordination, supplier management and recovery of complex delivery programmes.

Philip Heathcote

Commercial & Bid Director | 30 years’ transport experience

Procurement strategy, major bids, commercial negotiations & market engagement

Philip brings 30 years’ transport experience and executive-level commercial and bid leadership across rail, infrastructure and regulated services. His experience includes Sales Director at Siemens Rail Systems, Bid Director at Arriva UK Trains and Head of Markets/Bid Director at UK Power Networks Services. He combines strategic market insight with practical leadership of multidisciplinary teams, procurement activity, contractual evaluation and high-value negotiations.

Selected experience

  • Led UK Power Networks Services’ HS2 high-voltage power pursuit, coordinating a bid team that reached 61 people alongside responsibility for markets and bid management.
  • Directed rail franchise bids for Arriva and led a 27-person team at Siemens Rail Systems, with responsibility for customer relationships, bids and contract negotiations.
  • Supported RAC’s successful £400m tender through PMO leadership and submission development, alongside independent bid reviews and procurement advisory work in rail and digital ticketing.

How Philip can help

Commercial strategy and procurement advice, structured bid leadership, independent challenge and negotiation support across complex opportunities.

Mandy Clarke

HR, Organisation Design & Transformation Director

Target operating models, workforce strategy, TUPE & organisational change

Mandy is a Chartered HR and organisation development leader with executive and board experience across government, engineering, rail, professional services and housing. She turns organisational strategy into workable structures, people plans and transition arrangements. Her experience combines workforce transformation and shared services with acquisitions, divestments, TUPE, leadership development and the people implications of new operating models.

Selected experience

  • Led a 700-person Civilian HR shared service supporting the Ministry of Defence’s 70,000 civilian workforce, delivering £8m savings while maintaining service levels.
  • Held Group HR Director and executive board roles at Halcrow and Buro Happold, leading international growth, integration, restructuring and shared service transformation.
  • Led people, organisation and mobilisation workstreams for major rail bids, and advised local authority-owned commercial businesses on integration, restructuring, TUPE and divestment.

How Mandy can help

Senior people and organisation leadership for operating model implementation, mobilisation, workforce planning and complex transitions. Mandy is a Chartered Fellow of the CIPD.

Sharron Clow

Senior HR & Organisational Transformation Consultant

People strategy, workforce transition, employee relations & competence

Sharron brings more than 25 years’ experience providing strategic and operational HR leadership across complex organisations, infrastructure joint ventures and public service environments. She works with boards and senior leaders to translate business objectives into practical people solutions, combining organisation design, workforce planning and mobilisation with sensitive employee relations, consultation and competence requirements.

Selected experience

  • Led HR and Legacy for the £420m Thames Tideway West joint venture, covering workforce mobilisation, recruitment, industrial relations, training and community employment.
  • Led HR and Training across Crossrail C510 and C512 within a £580m international joint venture, aligning people practices across four partner organisations.
  • Provided strategic HR support for a workforce transition involving approximately 8,000 employees, and supported integration, restructuring and TUPE activity in local authority-owned commercial businesses.

How Sharron can help

Practical HR leadership through organisational change, from future structures and workforce readiness to employee consultation, competence and implementation.

Neeta Hindotcha

Senior Project Manager & Transition Manager

Technical deployment, cutover, operational readiness & PMO governance

Neeta leads the transition from programme delivery into stable operational service. Her experience spans HMCTS, the Ministry of Justice and the Foreign, Commonwealth and Development Office, combining hands-on project leadership with supplier coordination, procurement, governance and deployment planning. She brings particular strength in complex cutovers, go-live readiness, training, Early Life Support and acceptance into business as usual.

Selected experience

  • Led technical transition and deployment for a £23.2m contact centre transformation, coordinating telephony, email, web messaging, workforce management and data migration through to operational handover.
  • Managed transition, migration and Acceptance into Service within the £1bn HMCTS Reform Programme, directing concurrent technical workstreams, deployment runbooks, readiness and supplier coordination.
  • Recovered a Courts and Tribunals Service Centre solution by introducing structured change control, managing the delivery backlog and completing outstanding scope before handover to business as usual.
  • Managed procurement workstreams within an £18.75m FCO disaggregation programme, and established programme boards, terms of reference, RAID processes, integrated plans and senior reporting across FCO/FCDO assignments.

How Neeta can help

Senior project and transition leadership where multiple suppliers, technical deployments and operational teams must be ready together, supported by strong governance and practical implementation control.

Bryan Rushton

Senior Programme & Project Manager

Technology transformation, infrastructure delivery, cloud migration & recovery

Bryan brings more than 20 years’ experience delivering technology and transformation in government, defence, nuclear and critical national infrastructure environments. He is experienced in stabilising troubled delivery, rebuilding governance and leading multidisciplinary teams through infrastructure modernisation, workplace technology and migration. His work connects technical delivery with commercial control, operational readiness and senior stakeholder assurance.

Selected experience

  • Led sovereign cloud delivery in the UK nuclear sector, directing four workstreams with more than 45 resources across a migration strategy covering over 70 applications and 50 technology services.
  • Delivered workplace and infrastructure programmes for the Government Property Agency, including the migration of more than 360 personnel across London locations within five weeks.
  • Recovered infrastructure delivery at the Home Office, including Wi-Fi transformation across over 80 locations, and re-established governance and financial controls across an inherited Urenco project portfolio.

How Bryan can help

Senior delivery leadership for technology, infrastructure and cloud programmes, particularly where recovery, supplier accountability and operational readiness require focused attention.

Aida Bakalovic

Lead Service Architect

Service design, operating models, supplier integration & operational transition

Aida makes sure new technology and managed services have the operating model, processes and responsibilities needed to work in live service. She combines extensive service architecture and IT service management experience across central government and the private sector with a detailed understanding of supplier integration, service acceptance and operational support. Her approach connects the proposed solution to the people and organisations that will support it.

Selected experience

  • Led service architecture for the HMCTS strategic service centre technology programme, designing support arrangements and ITSM integration for transition into business as usual.
  • Developed service design and governance within the Ministry of Justice, aligning new and changed services with enterprise operating models, acceptance criteria and supplier responsibilities.
  • As Lead Service Architect on a ScottishPower Energy Networks programme, developed service desk, Network Operations Centre and multi-supplier governance arrangements, including ITSM processes and ServiceNow integration.

How Aida can help

Service operating models, service design assurance and supplier integration that make responsibilities clear and support a controlled transition into live operation.

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